Refund Policy
We want every ZARides trip to go smoothly. This policy explains when you are entitled to a refund and how to claim one.
When you are eligible
You may be entitled to a refund where a trip is cancelled by the driver before pickup, the driver never arrives, you are charged incorrectly (overcharges or duplicate charges), or the trip is not completed as booked (for example, being dropped off at the wrong location).
Non-refundable cases
Trips completed and delivered as booked are not refundable. Cancellations made by you after the driver has arrived are subject to our cancellation fee rather than a full refund. Promo and discounted fares already applied at booking are not refunded.
How refunds are paid
Approved refunds are returned to your original payment method. Card refunds typically appear within 5–10 business days, depending on your bank. Refunds to your ZARides wallet are credited instantly.
How to request a refund
Open the trip in your Trips history, tap Support, and reference the trip and your receipt number. You can also email info@zarides.co.za. Refund requests are reviewed within 48 hours.
Disputes
If you disagree with a refund decision, email info@zarides.co.za for a second review by our operations team.
Still have questions?